Privacy Policy

1. Introduction

NeutralForumHarbor ("we," "our," or "us") takes your privacy seriously. This Privacy Policy outlines the ways in which we collect, manage, disclose, and safeguard your information when you access our website neutralforumharbor.sbs or utilize our yacht rental services.

By accessing our services, you are agreeing to the data handling practices detailed in this policy. This policy is in accordance with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other relevant privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

The personal details that you willingly provide us with may include:

• Booking a yacht rental
• Reaching out via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Engaging in surveys or contests

The type of information collected can have your:

• Contact details (name, email, telephone, postal address)
• Payment details (securely processed by third-party systems)
• Yacht rental preferences and special requests
• Secondary contact information
• Health-related needs or food preferences (if provided)

2.2 Automatically Collected Information

Automatic data collection occurs when you browse our site, including:

• Your IP address and approximate location
• The web browser that you use and its version
• The webpages you visit and the duration of your visit on our site
• Referral pages that directed you to our site
• Details about your device, such as the model and screen resolution

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are deployed to improve your experience on our webpage. These tools allow us to:

• Store your browsing preferences
• Assess site performance and usage metrics
• Deliver content tailored to your interests
• Augment our service offerings

Management options for cookies are available through your web browser's settings or through our cookie consent notification.

3. How We Use Your Information

The information gathered serves multiple purposes, including:

• Provision of Services: To deliver our yacht rental services, manage reservations, and provide updates regarding your bookings
• Support Services: To help address your concerns and provide customer care
• Transactions: To carry out payment processing and billing management
• Security Measures: To maintain safe operations and guard against dishonest practices
• Promotions: To share promotional content and updates with you, subject to your consent
• Site Enhancement: To analyze how the site is utilized for continual improvement
• Legal Adherence: To follow relevant laws and directives

4. Information Sharing and Disclosure

Your personal details are not sold, exchanged, or leased to third parties. However, we may share such details under certain circumstances:

4.1 Service Providers

Partners that assist us with various functions, such as payment processing, site hosting, email marketing, and analysis, may be given access to necessary information.

4.2 Compliance with Law

There may be situations where disclosing your information is required by law, such as to comply with judicial proceedings or law enforcement requests.

4.3 Business Transitions

Your data may be a transferred asset in business changes like mergers or asset sales.

5. Data Security

Technical and organizational strategies have been adopted to shield your information from unauthorized access or unintentional loss. These include encryption and secure server technologies. Nonetheless, we must acknowledge that absolute security cannot be assured.

6. Data Retention

We hold onto your personal details for only as required for service provision or as legislated. Typical retention periods are:

• Rental records: 7 years (for tax/legal reasons)
• Marketing communication: until you opt out or request deletion
• Analytics records: 26 months
• Service interactions: 3 years from last engagement

7. Your Rights and Choices

Among your rights are the means to access, rectify, erase (where lawful), transfer, opt out from marketing, and manage cookies. Should you wish to exercise these rights, reach out to us using the information provided below.

8. Third-Party Services

8.1 Analytical Tools

Third-party analysis such as Google Analytics helps us understand site usage. You can opt out by using tools specific for this purpose.

8.2 Social Platforms

The privacy policies of the respective platforms will apply when you engage with social media links on our website.

8.3 Payment Processing

We use PCI DSS-compliant third-party services for financial transactions.

9. Cross-Border Data Transfers

Some of your information may be processed in countries other than Germany. In such cases, we ensure that proper data protection measures are in place in accordance with applicable laws.

10. Protecting Children’s Privacy

Our offerings are not intended for individuals below the age of 13, and we do not purposefully gather information from such individuals. Should this occur, we ask that you inform us swiftly so we may act appropriately.

11. Revisions to This Privacy Policy

Occasionally, we may alter our privacy practices as necessitated by changes in regulation or in our service delivery, and will inform you by updating the policy on our website, notifying registered users, or displaying an advisory on our website. Your continued use after the changes take effect signifies your acceptance.

12. Contacting Us

For inquiries about this Privacy Policy or our data handling practices, please get in touch:

13. Adherence to Online Advertising Policies

We follow online advertising regulations, including user consent, and provide tools for you to manage your preferences concerning cookies and tracking.